Privacy Policy | Victoria Gate Casino

IMPORTANT INFORMATION

BY REGISTERING AS A MEMBER OF THE VICTORIA GATE CASINO (VGC) LOYALTY PROGRAMME, BY PROVIDING YOUR PERSONAL INFORMATION AND USING VGC PREMISES OR OUR WEBSITE, YOU EXPLICITLY CONSENT TO VGC PROCESSING AND DISCLOSING YOUR PERSONAL INFORMATION FOR THE PURPOSES SET OUT BELOW WITHIN THIS NOTICE, OR AS OTHERWISE PROVIDED IN ACCORDANCE WITH VGC CLUB RULES.

IF YOU WISH TO QUALIFY, VARY, MODIFY OR LIMIT YOUR CONSENT IN RELATION TO MARKETING COMMUNICATIONS OR IN CIRCUMSTANCES WHERE ANY PROCESSING OF YOUR DATA IS LIKELY TO CAUSE DAMAGE OR DISTRESS OR SUCH OTHER CIRCUMSTANCES AS THE LAW ALLOWS THEN YOU MAY DO SO BY NOTIFYING US.

IF YOU DO NOT AGREE WITH THESE TERMS, YOU SHOULD NOT VISIT VGC OR USE OUR WEBSITE.

INTRODUCTION

The Proprietor and Owner of Victoria Gate Casino (‘VGC’) is VGC Leeds Limited.

Registration No 09098468.

The name of the Company is ‘Victoria Gate Casino’ (‘VGC’ or ‘we’) and its address is Unit 1, Victoria Gate, Eastgate, Leeds, LS2 7JL

VGC is regulated and licensed by the UK Gambling Commission and holds an Operating Licence.

VGC is a Data Controller registered with the Information Commissioner’s Office, registration no. ZA226801.

We want our customers and website users (‘you’) to know that we are just as concerned as you are about the privacy of any personal information that you may choose to provide us (‘Personal Information’).

Personal Information is any information relating to you from which you can be identified and may include your name and address, date of birth, nationality, family, lifestyle and social circumstances, financial details including payment card details, employment and education details, copies of passports and other ID, credit history, gaming history, SENSE / voluntary self-exclusion information, details of winnings and account transfers and any other information you may wish to provide, as well as sensitive information such as ethnicity, offences and alleged offences, and criminal or civil proceedings, outcomes and/or sentences.

VGC’s business practices that involve the use of Personal Information are compliant with the General Data Protection Regulations (GDPR).

In this Privacy Policy & Fair Processing Notice (the ‘Notice’), we want not only to advise you of your rights but also explain how we respect them.

Any Personal information you provide to us is subject to the terms of this notice and the terms and conditions contained in the Club Rules (the ‘Rules’).

By requesting membership of VGC’s loyalty programme and visiting VGC or our website, you permit the collection, processing, use and disclosure of your Personal Information as outlined below and you agree to this ‘Notice’.

We are not generally obliged to keep records of such data, save as required by law or regulations.

 

INFORMATION WE MAY COLLECT FROM YOU

We may collect and process Personal Information about you for the purposes of promoting our goods and services, to maintain our accounts and records, and to support and manage our staff, including for the purposes of administration, customer services, marketing and/or carrying out appropriate compliance, security and/or financial checks.

We may collect and process Personal Information about you in circumstances including, but not limited to, the following:

  • You provide Personal Information (such as your name, date of birth, nationality, copies of passport and other IDs, address, and email address) when requesting membership of VGC’s loyalty programme and/or providing up to date personal details or ID.
  • Personal Information may be collected about you when we verify your identity and personal details, and conduct security and/or compliance checks.
  • Personal Information may also be collected when you contact us for any reason, communicate with us on our Website and/or request or receive services or information.

We may also ask you for information if you complain or report any problems and/or are in dispute with us.

VGC may also ask you to complete surveys that we use for research purposes, although you do not have to respond to them.

Details of your visits to VGC and the resources that you use when at VGC may be recorded, including, but not limited to, communication data, gaming data, transaction data and due diligence data, whether this is required for our own compliance, security, financial or marketing purposes or otherwise.

To ensure a good quality of service we may monitor and record any communication you have with us in writing, by phone or by electronic mail.

You should note that email is not encrypted to/ from VGC. Any information which you transmit to us is transmitted at your own risk.

 

CONSENT

By providing your Personal Information, using VGC premises or facilities and/or registering for loyalty membership with us or using our website, you consent to VGC collecting, processing and/or disclosing your Personal Information as set out in this ‘Notice’ and, in accordance with our published ‘Rules’.

If you wish to qualify, vary or withdraw your consent in relation to marketing communications or in circumstances where any processing of your data is likely to cause damage or distress or such other circumstances as the law allows, then you may do so by providing us reasonable notice in writing by email to kwillis@victoriagatecasino.co.uk, or by mail to Unit 1, Victoria Gate, Eastgate, Leeds, LS2 7JL

Certain data collection, processing and sharing of Personal Information is necessary for VGC to provide you with services and for the purposes of ensuring compliance with applicable laws and regulations.

If you qualify, vary or withdraw your consent to the collection, processing and/or sharing of such necessary information, in many cases, VGC will be unable to provide you with services and/or your business relationship may be terminated.

 

CCTV

CCTV is used throughout the casino premises and surrounding area for maintaining the security of the premises and for preventing and investigating crime, cheating and regulatory breaches.

It may also be used to monitor staff when carrying out work duties.

The Personal Information collected and processed about you may therefore include visual images, personal appearance and behaviour.

 

HOW YOUR PERSONAL INFORMATION WILL BE USED

We take the security of your Personal Information very seriously and will only use it in accordance with this ‘Notice’ and, if applicable, the ‘Rules’.

VGC will process your Personal Information in order to allow you access and make use of our facilities, to allow you to participate in the services offered, to promote our goods and services, to administer your account, to maintain our accounts and records, to support and manage our staff, to monitor usage and levels and the quality of the service we provide, to carry out all necessary enquiries and/or investigations, including but not limited to appropriate identity, compliance, security and/or financial checks, to verify information provided by you or about you, and to inform you, from time to time, about products and services that we consider may interest you and for related purposes.

Explicit consent to marketing use: by providing consent for purposes of marketing, you have given VGC explicit consent to use your personal information for this purpose, or permit marketing use: your personal information may be used for marketing purposes.

You do not have to agree to this.

If you object to the use of your personal data for this purpose, you can immediately not ‘opt in’ at the point of registration thus ‘opting out’. Unless explicit consent is given, marketing permissions are set to ‘do not contact’ by default.

You may also ‘opt out’ or withdraw your consent for us to process your information for this purpose thereafter, by informing the Duty Manager and/or a member of the Reception Team at any time.

Alternatively, you may contact VGC by any of the means provided within the Privacy Policy & Fair Processing Notice.

Upon receiving your decision to ‘opt out’ or your ‘withdrawal of consent’, VGC will, as soon as reasonably practicable after receiving your request, remove your contact details from its marketing database.

VGC will also retain such information and may analyse it in order to investigate any actual or suspected fraudulent or other criminal activity.

All rights in the manner of recording your Personal Information held by VGC, including copyright and database rights shall remain its property.

Telephone calls relating to users may be recorded and may be actively monitored for the purposes of compliance, security and/or customer service.

All users hereby consent to such monitoring.

Where necessary or required, your Personal Information may be shared as described:

 

WHERE YOUR PERSONAL INFORMATION MAY BE STORED

The Personal Information we collect from you will not be transferred or stored at any destination outside the European Economic Area (‘EEA’).

We will take all steps reasonably necessary to ensure that your Personal Information is treated securely and in accordance with this ‘Notice’.

 

DISCLOSURE OF YOUR INFORMATION

Where necessary or required, we may share your Personal Information with:

  • identity and open source information/validation agencies (such as Experian or World Check One)
  • authorised service providers
  • debt collection and tracing agencies, and other authorised agents/subcontractors
  • the Gambling Commission or other regulatory/ governmental authorities
  • complaints adjudicators / alternative dispute resolution bodies
  • law enforcement or other businesses for the purpose of prevention or detection of crime, apprehension or prosecution of offenders
  • other casinos for the purpose of prevention or detection of crime and/or apprehension or prosecution of offenders
  • any affiliate or related company or any subsidiary or parent undertaking as defined by section 1162 of the UK Companies Act 2006 in the event that VGC sells or buys any business or assets, the prospective seller or buyer, of such business or assets

In the event that VGC or substantially all of its assets are acquired by a third party, Personal Information held by VGC may be one of the transferred assets.

Your Personal Information may also be disclosed or shared in order to comply with any legal or regulatory obligation (including a statutory duty or court order of any court of competent jurisdiction), in order to enforce or apply our ‘Rules’ and/or any other agreement or obligation owed to us, and/or in order to protect the rights, property and/or safety and security of VGC, our customers, users or others.

 

LIABILITY

You agree not to hold VGC liable for information released to third parties or used by VGC in accordance with this ‘Notice’ and, where applicable, the ‘Rules’.

 

ACCESS TO YOUR PERSONAL INFORMATION

You may at any time request a copy of your Personal Information held by VGC in accordance with subject access rules in the General Data Protection Regulations (GDPR).

The GDPR gives you the right to access information held about you, under the ‘Right of Access’, Article 15, subject to certain statutory exceptions and limitations.

In compliance with the GDPR, we will provide the information requested to which you are entitled promptly and no later than one month of the receipt of the request.

However, the period of compliance may be extended by a further two months.

This is in cases where the requests are complex or multiple.

In such an instance, you will be informed within one month of the receipt of the request and an explanation as to why the extension is necessary.

Any access request is free, although in some cases a reasonable fee may be charged.

This is when a request is unfounded or if it is made excessively or repetitively.

A fee may also be charged when more copies are required for the same information.

The fee will be based purely on the administrative cost associated with providing the information.

The Right of Erasure, to Withdraw Consent, to Rectification and the Right to lodge a complaint in accordance with your Freedoms and Rights, shall be processed in accordance with your rights unless there are legal grounds / exceptions replied upon as granted to the UK under GDPR Derogations.

These rights may be exercised at any time by contacting the Data Protection Officer (DPO) in writing by email to kwillis@victoriagatecasino.co.uk or by mail, for the attention of the DPO, to Victoria Gate Casino, Unit 1, Victoria Gate, Eastgate, Leeds, LS2 7JL

 

CHANGES TO THIS ‘NOTICE’

VGC reserves the right to update, change or supplement this ‘Notice’ at any time including by altering the types of Personal Information that may be collected, processed or shared and/or the purposes for which VGC may do so.

In the event that VGC considers it appropriate to make any such change, you will be informed of those changes by VGC’s updates to the ‘Notice’ which will be posted on our Website and within internal Literature made available to you on entry to and within VGC via notices and leaflets. Your continued use of the facilities and/or loyalty membership programme will constitute acceptance of those changes.

 

CONTACT US

Questions, complaints, comments and requests regarding this ‘Notice’ are welcomed and should be made:

Via the corporate website: www.lesaclub.com

By post to: The Data Protection Officer (DPO), Victoria Gate Casino, Unit 1, Victoria Gate, Eastgate, Leeds, LS2 7JL

By email to: The Data Protection Officer (DPO) at kwillis@victoriagatecasino.co.uk

To further query your rights regarding your personal information, to lodge a complaint, raise a concern about how your complaint has been handled and or appeal against any decision made following your complaint, in accordance with your rights, you may contact the supervisory authority directly.

The supervisory authority is the Information Commissioners Office (ICO): https://ico.org.uk/

GOVERNING LAW AND JURISDICTION

This ‘Notice’ and any dispute arising out of or in connection with it shall be governed by and construed in accordance with English law.

You agree that you irrevocably submit to the jurisdiction of the Courts of England and Wales in respect of any such dispute.

You agree that you may not bring proceedings against VGC in any jurisdiction other than England and Wales.

At its election, VGC may bring proceedings against you in the Courts of England and Wales and/or any other court with jurisdiction.

To the extent permitted by law, VGC may take concurrent proceedings in any number of jurisdictions.

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