Safer Gambling

Gambling should be enjoyable

At Victoria Gate Casino, gambling is part of a wider entertainment experience and should always be enjoyable. If gambling stops being fun or you find yourself spending more time or money than planned, support is available. You can speak to a member of our team at any time, conversations are confidential and handled with care.

Staying in Control

We offer practical ways to help you manage your gambling, including:

Taking breaks from play
Time reminders
Cooling-off periods
Self-exclusion options
Support from trained staff

Our team can explain these tools and help you decide what may be right for you.

Taking a Break

Sometimes taking time away from gambling can help. You may choose to stop gambling for a short or longer period through self-exclusion.

We are part of SENSE, the national self-exclusion scheme for land-based casinos in the UK. This allows you to exclude yourself from all participating casinos in one simple process.

www.senseselfexclusion.com

Could Gambling Be Causing Harm?

You may want to talk to someone if you or someone you know:

Gamble to escape problems or stress
Spend more time or money than intended
Chase losses or keep gambling when losing
Hide or lie about your gambling
Feel distressed when you cannot gamble
Experience relationship, work, or money problems due to gambling

You are Not Alone

Support is available for anyone affected by gambling, including family members and friends.

Talk to Us

If gambling is no longer enjoyable, please speak to a member of our team. Help is always available.

Help Yourself Stay in Control

Decide your budget before you arrive and bring only what you can afford to lose.
Managing access to money can help reduce the risk of gambling-related harm.
When the money is gone, stop playing.
Take regular breaks and remember: gambling is entertainment, not a way to make money.

Blocking Gambling Payments
with Your Bank

Many UK banks offer the option to block gambling transactions on debit cards. This can help you stay in control by preventing gambling payments across both online and in-person gambling operators.

You can usually set up or remove a gambling block:

Through your bank’s mobile app
By contacting your bank directly
Via online banking

Some banks may also offer spending limits or cooling-off periods before a block can be removed.

Online Gambling Blocking Tools

Although we are a land-based casino, we recognise that some individuals may also engage in online gambling. The following tools are not associated with our business but may help customers manage their gambling activity across digital platforms.

Gamban

A free, gambling-specific blocking software that can be installed on a wide range of devices. It blocks access to thousands of gambling websites and apps, helping users limit online gambling.

BetBlocker

A free tool that offers gambling website blocking across multiple platforms, including Windows, Mac, Linux, iOS, and Android.